To be a superhost is the apex of your career in the bed and breakfast, homesharing industry. If you dream of becoming one we have the guide to become the ultimate host everyone is talking about!
1. Have an AirBnB account of good standing and meet the following criteria:
- Hosted at least 10 trips
- Maintained a 90% response rate or higher
- Received a 5-star review at least 80% of the time you’ve been reviewed, as long as at least half of the guests who stayed with you left a review
- Completed each of your confirmed reservations without cancelling
2. Manage Your Guests’ Expectations
Don’t oversell. Give honest descriptions of the internal and external conditions of your place. If it is a dump you have to say it is a dump. Of course that wouldn’t take anywhere near to being a superhost but there is something that you can do
3. Invest on your place.
Just like in any business you need to invest in your homesharing business for it to grow. Perhaps you started because you had a spare room. And then more guests came in. Things and structures deteriorate. As you earn you also need to spend to make your place more competitive and attractive.
4. Be mindful of your response rates.
When you respond quickly and consistently to inquiries and requests it improves your response rate. Of course if you don’t get back to an inquiry within 24 hours it has a negative impact to your response rate. Make it a point to check your messages and respond immediately to any incoming inquiries.
5. Screen your prospective guests.
You’re popularity in the homesharing site is growing. You are getting more inquiries everyday that you can handle. This is flattering at the same give you an extra advantage of screening your prospective guests. Make sure they are a good fit to your place. A host-guest mismatch can affect your reviews and ratings.
6. Positive reviews is king!
Speaking of reviews, you have to make sure you consistently get positive reviews. This sends out the message that you are trustworthy and will usher in more guests to your home. Consequently this translates to very good financial returns. Of course no matter how good your service is there would always guests who are unsatisfied. Learn to manage the negative reviews. Give sincere apologies and take now why the guest was unhappy with his stay. Take the necessary steps to improve the service and inform the one who gave the negative review.